It's time to change from Sprint to AT&T

I've been with Sprint for 13 years. It's time to change to ATT.

Since Cindy and I separated our phone bills (Me - Sprint, Her - ATT), we've had to manage some changes in mobile to mobile. I've never had to really worry about my phone bill much with Sprint. It was always consistent and I was happy with the services and reception. Well, I happen to check my bill today and it was over $300! YIKES! Without the mobile to mobile minutes, I went over on my Anytime minutes by 500 minutes! Being the perfectionist I am, I looked into the call history and details.

Phone call from Cindy's # on Date blah @ 6:32pm Incoming PU (Plan Used) 170 minutes. Phone call from Cindy's # on Date blah @ 6:50pm Incoming PU (Plan Used) 79 minutes.

My nights and weekends start at 7pm and ends at 7am. Most phone plans are this way now. What do you notice that's wrong with this call history? So instead of making the minutes past 7pm become Nights and Weekend Minutes, they charged it to my ANYTIME PLAN MINUTES.

Knowing of the technology that we have now, I felt that this was unfair. Sprint's computer system should be able to AUTOMATICALLY change my Anytime Minutes to Nights and Weekends without having me to HANG UP and call again to make that happen. I figured I'll give Customer Service a call and just let them know so that they can fix the problem and analyze my actual OVERAGES and charge me for that.

I start off and explain to the representative what's going on and that I felt it was unfair for the company to charge me like that when most of my minutes are falling into the N and W's even though the phone call started on the "Anytime Plan". I didn't think it was necessary for me to have to hang up with someone and call them back because I was THAT worried about my N and W minutes. (Apparently I was wrong). The representative gives me the "explanations" that pushes me over the edge and makes me lose my patience.

Quoting them as best I can:

1. Well sir, that's why we have the nights and weekends. You should wait until after 7pm to make the phone call. Because you called before that time, it was charged to your anytime minutes.

- Did I just not explain to them why I thought that was unfair and have to do that?

2. Sir, if you didn't have the nights and weekends option, you would have paid way more charges in overages than what you have to pay right now.

- Toan's thinking..."Don't make me bitch slap you. *sigh*" So I ask, "What does that have to do with the issue? I know what plan I have."

3. If you switch over to the $99 Unlimited Minutes and unlimited data, I can give you partial discount off your bill.

- So now they are advertising another plan when they haven't fixed my current problem. I rebutt out of anger, "I will switch IF you can actually start telling me how much you can take off my bill because of these unfair charges."

Eventually after an hour of my time, they said that they can take off $145 off my bill for the problem and they are going to change my account to $99 unlimited anytime from $69 450 Anytime Minutes. The funny thing is that they didn't ask me if I wanted to change it, but instead they were just doing it because they got tired of dealing with me. I had enough of the BS. I didn't want to make this siutation any worse, so I changed the subject and asked about the Early Termination Fee.

Me:
"I know there's a $200 Early Termination Fee and my contract ends in August of 2009. When does the prorating of the ETF begin? I know it's suppose to be in effect pretty soon."

Them:
"Sir, it will be cheaper for you if you were to cancel near your contract."

Me:
At this point, I figured that I was dealing with a dumbass and I would just find out for myself.

Them:
"Thank you for calling Sprint, were you satisfied with my services today?"

Me:
I said, "Thanks, you did the best you can. I have no further questions."


Sprint's Early Termination Fee Policy - Pro-rating in effect November 2, 2008

I did my own research and found out that the policy change was in effect already. Since that's the case, instead of paying $200 bucks I would pay alot less since I only have 9 months left on my contract. To read more about it CLICK HERE. So I'm going to go to Sprint tomorrow and cancel my service and then head over to ATT and get an iPhone and add myself back with Cindy and pay less overall.